Home » Microsoft Groups now helps Apple CarPlay, saves name recordings, and identifies spam calls

Microsoft Groups now helps Apple CarPlay, saves name recordings, and identifies spam calls

Microsoft at this time streamlined the Groups calling expertise to carry all associated parts (dial pad, name historical past, voicemail, contacts, and settings) right into a single location. The corporate additionally added options like Apple CarPlay assist, saving name recordings to OneDrive and SharePoint, spam name identification, and name merging. Microsoft additional outlined new superior enterprise calling capabilities and a slew of calling options coming in early 2021.

Microsoft Groups is the corporate’s Workplace 365 chat-based collaboration instrument that competes with Slack, Fb’s Office, Google Meet, and even Zoom. Certainly, Microsoft is in a digital assembly battle with Google and Zoom. Groups has seen 200 million assembly individuals in a single day, Google Meet has seen greater than 235 million assembly individuals, and Zoom has seen 300 million assembly individuals. (Not like DAUs, “assembly individuals” can depend the identical consumer greater than as soon as.)

Since 2018, Groups has been the corporate’s fastest-growing enterprise app ever, lengthy earlier than lockdowns began juicing up distant work and studying numbers. In Could, Microsoft’s Jeff Teper advised VentureBeat Groups “will probably be even greater than Home windows.” That will probably be powerful to realize with out increasing calling options to compete with Google and Zoom.

New name options obtainable now

With Apple CarPlay assist, now you can place and obtain Groups calls utilizing your car’s built-in controls. It’s also possible to use Siri — if it decides to cooperate — to position and reply calls. (Microsoft declined to touch upon potential Android Auto assist.)

Subsequent, Groups admins can now make OneDrive or SharePoint the default recording storage location for calls (as a substitute of Stream). Microsoft says saving Groups calls in OneDrive or SharePoint makes it simpler to share the recordings with exterior company and entry transcripts.

As for spam identification, Groups can now establish potential spam calls so that you’ll be extra keen to reply incoming calls from unknown numbers. Moreover, Groups will digitally attest outgoing calls to maintain them from being rejected by exterior recipients.

Groups additionally now helps name merge for each PSTN calls and VoIP calls. Lastly, the automated reverse quantity look-up has been improved so you may see the title of the caller on the time they’re calling and in your exercise feed and voicemail.

There are additionally two new superior enterprise calling options. The brand new Survivable Department Equipment (SBA) permits customers to position and obtain PSTN calls even within the occasion of a community outage. Moreover, once you switch a name, it won’t disconnect simply because somebody on the opposite finish is unavailable — the decision will ring again to the particular person making the switch.

Name options coming in early 2021

On prime of all the above, Microsoft is promising so as to add the next Groups name options in early 2021.

  • Switch calls: Groups will be capable of switch calls between cellular and desktop. This will probably be helpful if you must change areas or units to complete your name.
  • Low-data mode: Modify settings in Groups to cap the quantity of knowledge that will probably be used throughout video calls primarily based on community availability (Mobile, Wi-Fi, or At all times).
  • Voice-enabled channels: Combine name queues into a selected channel for collaboration and data sharing earlier than, throughout, and after the decision. Microsoft hopes this can be helpful for IT or HR assist desks.
  • Licensed Contact Middle options: Use presence and consumer APIs to combine with Groups, permitting brokers to seek out the correct colleagues to help. Contact heart suppliers can apply for Microsoft certification of their options.

Microsoft at this time additionally shared that Groups customers revamped 650 million calls in October, up elevenfold over March. Clearly, the corporate is pulling out the stops to ensure that quantity retains rising by subsequent yr.

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